Shipping policy

Processing time
Literally Black is a one-person business, so orders are packed and shipped in batches, usually with one carrier drop-off a week. In-stock orders typically ship within 5 to 7 business days of being placed. Timing can vary, so please plan ahead for anything time-sensitive.

If I'm running behind
I'm one person, and I'm not perfect. If your order goes past 7 business days, it's a human slip, so charge it to my head and not my heart. I'll try my best to email you with an updated ship date and do what I can to make it right.

Preorders
Preorders don't follow our standard processing time. Each preorder is made to order after the preorder window closes. The preorder window and estimated ship date are listed on the product page, so please read them before you order, and we'll send updates by email while your order is in production. If your order includes both preorder and in-stock items, everything ships together once the preorder items are ready. You'll get a tracking email as soon as your order ships. If you're not receiving our emails, check your spam and promotions folders, or contact us so we can make sure your email address is correct. Preorders are final once the window closes. See our Purchase Options Cancellation Policy for details.

Tracking
You'll get a tracking number by email as soon as your shipping label is printed. Your order is in motion even if tracking doesn't show it yet. Tracking often won't update until the carrier scans the package, and that can take a few days. When I drop off a large batch, the carrier sometimes takes the boxes straight to the back to sort them for delivery without scanning them one by one. Your package is moving even though nothing has been scanned. Once the carrier has your package, tracking it is your responsibility.

Carriers
We ship with USPS and UPS. After a package is handed to the carrier, delivery is in their hands and we aren't responsible for delays.

Lost packages
If your tracking shows no movement for an extended time or your package is lost, email us and we'll help however we can. You can file a claim with USPS or UPS yourself, or ask us to file it for you, with the understanding that the outcome is up to the carrier. If a package is returned to us, we'll contact you first to sort out reshipping.

Memberships
The Aunties' Table book ships on or around the 1st of each month, give or take a few days, separately from regular orders. The Cousins' Table and Gazebo Day Passes don't include shipped items.

Digital products
Digital products are delivered electronically, so nothing ships.

Addresses
Please double-check your address at checkout. If a package comes back because of an incorrect address, we'll contact you to sort out reshipping and you will have to pay a reshipping fee.

Questions
Email team@literallyblack.co with your name and order number.