Refund policy
Literally Black is a one-person business, and everything here is made or chosen in small batches, so all sales are final. We don't accept returns or issue refunds if you change your mind.
If something goes wrong on our end
- Wrong item: email us within 7 days of delivery with your order number and a photo. Ship the wrong item back and we'll send you the correct one.
- Damaged item: email us a photo within 7 days of delivery and we'll make it right.
Refunds
Refunds aren't automatic, but we look at every request. We issue them at our discretion when there's a valid reason.
Memberships
Memberships renew monthly. Cancel or pause any time before your next renewal date to avoid the next charge. A month that has already renewed isn't refunded. Gazebo Day Passes are non-refundable, but you can request a date change with 48 hours' notice if space allows.
Digital products
Digital products are non-refundable once delivered.
Questions
Email team@literallyblack.co with your name and order number.